Terms of Sale


The following constitute an agreement between you and Mitsui & Co. Global Logistics (Asia) Pte. Ltd. (Company Registration No.: 199703168R.) ("MITSUI", "we" or "us"), the operator of the U-Beauty Singapore website www.U-beauty.store ("the Site"), in relation to the purchase of goods via the Site. These Terms of Purchase are in addition to the Terms of Service and Privacy Policy ("the Additional Terms"), which will equally apply to your use of the Site, and should be read in conjunction with these Terms of Purchase. If there is any inconsistency between these Terms of Purchase, and the Additional Terms, in relation to your purchase of any goods via this Site, then these Terms of Purchase prevail.

By purchasing goods via this Site, you signify that you agree to these Terms of Purchase, the Additional Terms, and you consent to resolve in the Republic of Singapore any dispute that you may have with us, the Site, or any purchase or attempted purchase of goods or services by you via the Site.


Changes to these Terms of Purchase

We may change these Terms of Purchase at any time, as we deem appropriate. If we make changes we will let you know by noting on the Site that the Terms of Purchase have been updated. If you disagree with the changes to these Terms of Purchase, discontinue your use of the Site to purchase goods via the Site. Your ongoing purchase of goods or services via the Site after the changes take effect signifies your agreement to the new terms. We encourage you to review the Terms of Purchase regularly, including before each purchase made via the Site.


Ordering goods

The range of goods offered over the internet directly from U-Beauty Singapore is sourced from U-Beauty range of products (products sold in stores in other countries may differ from this range). Any order placed by you in the manner described on this Site is an offer by you to purchase a particular product at the advertised price (including delivery costs and other charges) specified on this Site at the time you place your order.

You confirm that you are legally competent to enter into contract as per Singapore Law. Orders are only accepted online and while stock lasts. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered unless we send you written confirmation via email of the cancellation prior to the goods being dispatched to you.

U-Beauty may change the prices published on this Site at any time. Prices of products placed in the 'shopping cart' but not paid for are also subject to change and you agree to pay the price current at the time of payment.

While every effort has been made to ensure the accuracy of prices and information displayed on the Site and related website pages, MITSUI reserves the right to accept or reject your payment offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on the Site, or an error in your order, or we reasonably believe you have not complied with these Terms of Purchase or the Additional Terms, or we have previously refused to accept any order(s) from you.

We may require additional verification or information before accepting any order. Verification required will be determined by us.

In Singapore and in all other countries, we reserve the right to limit sales, including the right to prohibit sales to re-sellers.

We are not responsible for typographical or photographic errors on this website, including any such errors in relation to prices.


About our prices

For deliveries within Singapore, all prices are inclusive of the Singapore Government's Goods and Services Tax (GST), currently set at 7% of the price of all products, but subject to change. Delivery destination are for within Singapore only. Prices displayed on this website are current at the time of issue, but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice. Products are sold for personal use only.


U-Beauty Singapore account payments

Payments to U-Beauty Singapore can be made by Visa, Mastercard, Amex or Cash on Delivery only. Unless otherwise specified, the price payable for goods ordered is the price specified on this Site. Prices are inclusive of GST for Singapore deliveries.



Each purchase will be shipped as a separate order and cannot be combined. Whenever possible in Singapore, orders will usually be delivered within 2-7 days of ordering. MITSUI cannot guarantee delivery times, including due to reasons beyond MITSUI control. All deliveries are made between Monday - Friday via UrbanFox. There are no weekend deliveries.

We shall not be liable to you for breach, hindrance or delay in the delivery attributable to any cause beyond our reasonable control and reserve absolute discretion on the solution we provide to meet our obligations under such circumstances.

When ordering from U-Beauty Singapore the recipient is the importer of record and must comply with all laws and regulations of the destination country.


Return & Exchange policy

If you change your mind about your purchase, we have a 14-day exchange policy upon receipt of order, subject to the following terms and conditions:

  • Item must be in its original purchase condition
  • Packaging must be unopened, unused, unmarked and not defaced in any manner.
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  • This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
  • Shipping cost associated with the return of the product will not be covered by U-Beauty.

If all the requirements mentioned are met, contact Customer Service by email at contactus.uspl@unilever.com or call us on 1800 661 9898 Monday – Friday and ensure you include name of the item you wish to return and your order number.

Despite the above, nothing in these Terms of Purchase alter any rights you may have under the Singapore Consumer Law. Please ensure you retain proof of purchase of purchasing products from our Site and the goods in question if you are looking at returning your goods. To request a return or a refund, please reach us at email contactus.uspl@unilever.com or reach us at 1800 661 9898 Monday – Friday and ensure you include,  Image of Item/Parcel(s) received, Name(s) of items ordered and your order number which was emailed to you upon processing of your order.

All refund payments will be processed in Singapore Dollars and MITSUI will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products. MITSUI will not be liable to refund any fees or charges you incurred from your credit/debit card provider for your initial purchase.


Safe arrival

All products are boxed using protective cushioning for safe arrival. If there is any damage to the package content - please ensure you include your order number, picture of damaged goods\parcel and name of items.


Title and risk

Title to the goods purchased on this Site does not pass from MITSUI to you until we have received payment in full for the goods.


Disclaimer of warranty

MITSUI is providing this Site and its contents on an 'as is' basis and use of this website is at your own risk. The content is believed to be accurate, complete, current and reliable at the date the information was placed on the website. U-Beauty Singapore and its related companies, affiliates, licencors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this Site (including in relation to any products or services). To the extent permitted by law, including any non-excusable statutory obligations (including under the Singapore Consumer Law), none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this Site. To the extent permitted by law, MITSUI expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchant ability or fitness for purpose.



Your ability to purchase goods from this Site may be terminated by MITSUI at any time without notice. All restrictions, licenses granted by you and limitations of U-Beauty liability will survive termination.


Contact U-Beauty

For queries relating to an order please email contactus.uspl@unilever.com or reach us at 1800 661 9898 Monday – Friday and ensure you include your order number.


Personal Data Protection Policy

MITSUI is committed to properly manage, protect and process your Personal Data in accordance with this Policy, which shall apply to all Personal Data we collect from you through the Website. During your order, we shall collect Personal Data from you to identify and fulfil the delivery of your order. Your Personal Data shall be shared with our employees, agents, consultants, workers (including temporary), payment processes, logistics provider, etc. Your Personal Data shall also be shared with our business partners, which you consent by using our website for ordering the Products. Examples of the types of Personal Data we may collect include your name, contact details, mailing and delivery addresses, email address, bank account details, credit card details, network and device data (including your IP address and device or advertising identifiers), your shopping or browsing behaviours, and any other personally identifiable information which you have provided us in any forms you may have submitted to us, or in the course of any other forms of interaction between you and us.